For Casumo, start with a deposit limit if you want to control deposits, or a time-out if you want to pause gambling. The listed tools include reality checks and self-exclusion. The App Store listing shows support by live chat and email, with support hours of 7:00 AM to 11:00 PM (GMT/BST).
Casumo safer gambling: tools and support
Editor: Gerald Gouriet KCUpdated
Use Casumo's deposit limits or time-outs to limit or pause gambling; live chat and email support are available 7:00 AM to 11:00 PM (GMT/BST).
Tools for safer play18+ · Gambling involves risk. Set your limits.
- LicenceGambling Commission061549-R-336718-003
- Min. deposit£10
- Support7:00 AM to 11:00 PM
- AppAndroid · iOS
- PaymentsVisa, Mastercard +6
What to do now if you want to cut back
Choose a deposit limit when you want to control how much you deposit. Choose a time-out when you want to pause gambling. These are the two Casumo tools most directly matched to those immediate actions.
If you need help choosing between them, contact Casumo through live chat or email. Support hours are 7:00 AM to 11:00 PM (GMT/BST). You can also use the Casumo support guide to help identify the right route.
Which safer gambling tools does Casumo offer?
The listed safer gambling tools are deposit limits, time-outs, reality checks and self-exclusion. Each serves a different purpose. Deposit limits relate to deposits, while time-outs relate to taking a break. Reality checks and self-exclusion are also included in the same tool list. Use the safer gambling page to find information about them.
| Tool | What it is for | How to find it |
|---|---|---|
| Deposit limits | Use this when you want to limit deposits. | Use Casumo's safer gambling page. |
| Time-outs | Use this when you want to take a break. | Use Casumo's safer gambling page. |
| Reality checks | A listed safer gambling tool. | Use Casumo's safer gambling page. |
| Self-exclusion | A listed safer gambling tool. | Use Casumo's safer gambling page. |
The safer gambling page is the route for information about these tools. Use the button on this page to open it and read the relevant instructions.
How to set a limit or take a break
Start with the tool that matches your aim. A deposit limit addresses deposits, while a time-out provides a pause. If you need clarification, support is available through the listed channels during the stated hours.
- 1Use the button on this page to open Casumo's safer gambling page.
- 2Choose deposit limits if you want to limit deposits, or choose time-outs if you want to take a break.
- 3If you need help with the available tools, contact Casumo by live chat or email during 7:00 AM to 11:00 PM (GMT/BST).
What self-exclusion means
Self-exclusion is one of Casumo's listed safer gambling tools. It is separate from a deposit limit and a time-out in the tool list, so it is the relevant option when you are considering self-exclusion rather than only limiting deposits or taking a short break.
Casumo's safer gambling page is the stated place to find information about self-exclusion. Use the button on this page to open that page, then contact Casumo by live chat or email during the stated support hours if you need direct help.
Gambling support services
- Gamstop: 0800 138 6518
- GambleAware
- National Gambling Helpline: 0808 8020 133
- Wales Gambling Helpline: 0808 281 9265
Gerald Gouriet KC · Barrister, King’s Counsel · Editor
Gerald Gouriet KC specialises in licensing regulation, including gambling. Gerald Gouriet KC: full profile
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