For an account problem, choose Casumo live chat or email. The App Store listing shows these support channels, while the operator states support hours of 7:00 AM to 11:00 PM (GMT/BST) for Great Britain, as stated on 12 October 2026.
Casumo contact: choose the right support route
Editor: Gerald Gouriet KCUpdated
Contact Casumo through live chat or email. Support hours are 7:00 AM to 11:00 PM (GMT/BST).
Contact support18+ · Gambling involves risk. Set your limits.
- LicenceGambling Commission061549-R-336718-003
- Min. deposit£10
- Support7:00 AM to 11:00 PM
- AppAndroid · iOS
- PaymentsVisa, Mastercard +6
Which Casumo support route can you use?
| Channel | How to open it | When to use it | Hours |
|---|---|---|---|
| Live chat | Use the live chat option provided by Casumo. | For an account problem needing support. | 7:00 AM to 11:00 PM (GMT/BST) |
| Use the email option provided by Casumo. | For an account problem needing support. | 7:00 AM to 11:00 PM (GMT/BST) |
Both routes are Casumo support channels. Select the one that suits the detail and urgency of your problem.
How do you reach Casumo support?
Start with the support option Casumo presents for live chat or email. Keep your explanation focused on one account problem, so the support team can identify the issue from the information you provide.
Use the operator’s support route for account matters. This guide does not act as Casumo support, and it cannot handle account requests through its editorial contact route.
When should you use this guide instead?
Use the Contact Casumo guide route if you need to report a mistake in this guide. It is separate from Casumo’s live chat and email support, so account problems should be directed to the operator’s own channels.
Casumo’s official website for Great Britain is casumo.com. Use the button on this page when you need the brand’s own website, then choose the support route shown there.
Gambling support services
- Gamstop: 0800 138 6518
- GambleAware
- National Gambling Helpline: 0808 8020 133
- Wales Gambling Helpline: 0808 281 9265
Gerald Gouriet KC · Barrister, King’s Counsel · Editor
Gerald Gouriet KC specialises in licensing regulation, including gambling. Gerald Gouriet KC: full profile
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