How to log in to Casumo and get help if it fails

To sign in, open your Casumo account on the app or use the sign-in route on Casumo’s site. If access fails, live chat and email are available from 7:00 AM to 11:00 PM (GMT/BST).

Choose the app for your device, open it, and enter your account details. Casumo offers an Android app from Google Play and an iOS app from the App Store; the iOS listing is about 52.5 MB. The latest Android app update came on 25 September 2026 in Google Play.

See the Casumo app options before choosing the store route for your phone.

1. Open the Casumo app or the Casumo sign-in page.
2. Enter the details for your account and submit them.
3. If the account does not open, use the support options below.

Contact Casumo through live chat or email when you cannot access your account. Both channels are available from 7:00 AM to 11:00 PM (GMT/BST), so check those hours before sending a request.

Choose a Casumo support route and explain whether the problem affects the app, the sign-in page or your account.

Players in Great Britain can access Slots, Jackpots, Live Casino and Table Games, with at least 2,000 games in the library. Casumo offers live casino in Great Britain, including at least 7 live casino games such as Crazy Time, Lightning Roulette and Blackjack 1 Casumo Live.

The library includes at least 14 providers, including IGT, Evolution Gaming and Play’n GO. Players in Great Britain can also bet on sports at Casumo.

See whether Casumo fits how you play after you regain access.

Casumo’s promo code terms say it uses Valuables rather than “bonus codes” or “promo coupons”. The Welcome offer: 50% Deposit Match up to £100 offer is for new players opening a new account and making a first deposit of at least £20; the deposit bonus must be wagered 10 times, has a maximum bet per spin of about £4 or local equivalent, and is valid for 7 days.

Clicking the Valuable before making the deposit is required, and withdrawing before wagering is complete forfeits the bonus and winnings derived from it.

For the Welcome offer, 100% of wagers on slots, jackpot slots, instant win, scratchcards and keno count towards wagering, except that slots with an RTP of 96.8% or higher count at 30%; roulette and blackjack count at 10%, live casino and video poker at 5%, and baccarat at 0%, so your choice of game changes how much progress each wager makes.

The Back as a Free Bet offer is 100%, has a maximum bonus of £30 and expires after 7 days. The welcome bonus: a 100% match offer is also listed.

The Big Birthday Drop promotion starts at 00:01 on 01/10/2026 and ends at 23:59 on 01/11/2026, using the applicable local time zone.

The Big Birthday Drop promotion requires opt-in, a real-money bet of at least £0.50 on a Slot or Live Casino game, and is for registered United Kingdom players over 18 with an active account in good standing; its £90,000 prize pool is shared across multiple markets and has 105,400 prizes.

The Big Birthday Drop promotion offers cash rewards up to £10 or Free Spins valued at £0.20 per spin, with zero wagering, and unused prizes expire forty-eight (48) hours after award.

The Golden Round promotion requires opt-in and accumulating £150 in real-money wagers on its qualifying Casumo branded live tables, for up to 3 spins per player per day.

The Golden Round promotion gives cash prizes from £0.50 to £50 with 0x wagering, and spins expire forty-eight (48) hours after award; it is for registered UK players aged 18 or over with an active Casumo account in good standing.

The Spinumo promotion requires opt-in and is for selected UK Casumo customers aged 18 and over. The Spinumo promotion provides one free spin per day. The Spinumo promotion awards prizes ranging from 3 to 100 free spins at 10p per spin, which expire after 24h.

The Umodays promotion is for existing users who received the Valuable, requires a daily login and opt-in, and its personalised offer expires in 24 hours; a stated example is the Umodays promotion deposit £20 and get 10 free spins (£0.10 each) offer on Book of Dead GO Collect (Play'n GO).

Umoboards is for players aged 18+ using qualifying games. Umo Quests is ongoing for eligible users aged 18+.

The Multiplier Madness promotion requires opt-in and a real-money qualifying bet of at least £0.10, or the eligible game’s higher minimum, with prizes up to x200; it is for registered UK players aged 18 or over with a verified Casumo account in good standing, and unclaimed prizes are forfeited after seven (7) days.

The Rewards burst promotion has a £375,000 pool per month for Monthly Prize Drops and a £10,000 pool per week for Weekly Tournaments, with a minimum qualifying bet of £0.10. The Rewards burst promotion is for UK players aged 18+ with an active account in good standing and requires opt-in once per promotional week; cash prizes have 0x wagering.

The Pragmatic Drops & Wins promotion runs from 4th March 2026 at 18:01 GMT until 3rd March 2027 at 17:59 GMT, with a £20,000 daily prize pool, 500 daily cash prizes and up to £3,000 for 1st place. The Pragmatic Drops & Wins promotion requires weekly opt-in and real-money spins with a minimum bet of £0.15, and is for players aged 18+.

The Birthday Spinumo - Weekend Quest promotion requires opt-in, a total deposit of £50 and £150 wagered in one day from Friday to Sunday during 1 October 2026–1 November 2026.

The Birthday Spinumo - Weekend Quest promotion allows up to three claims per weekend, offers 1–20 Super Spins at £1 per spin with 0x wagering, and is for registered UK players aged 18 or over with an active account in good standing.

The Play Live tables promotion requires opt-in and £50 wagered on selected Casumo Live Casino tables for 1 spin on the custom Roulette Wheel, up to 3 spins per day. The Play Live tables promotion offers cash prizes from £0.50 to £50 with 0x wagering, and unused spins expire after 24 hours; it is for UK players aged 18 or over.